At LevitaLuma, we understand that circumstances may change, and you might need to cancel an order. Our Cancellation Policy outlines the process and conditions for canceling orders, including any associated fees or deadlines.
Order Cancellation Process:
- To cancel an order, customers must send an email to firstname.lastname@example.org within 48 hours of placing their order.
- If a cancellation request is received within 48 hours of placing the order, customers are eligible for a full refund, and the entire purchase price will be refunded.
Cancellation Between 48 and 72 Hours:
- Cancellation requests made between 48 hours and 72 hours after placing the order will be subject to a cancellation fee. In this case, customers will receive a refund amounting to 80 percent of the purchase price.
Cancellation After 72 Hours:
- Unfortunately, we are unable to process refunds for orders canceled after 72 hours from the time of purchase. Orders canceled beyond this period are not eligible for refunds.
We value your satisfaction and strive to provide clear guidelines for order cancellations. Please note that our cancellation policy is designed to account for processing and fulfillment timelines. If you have any questions or need further assistance, please contact us at email@example.com, and our customer support team will be happy to assist you.
Thank you for choosing LevitaLuma. We appreciate your understanding of our cancellation policy.