Terms and Conditions
Terms and Conditions
1. Business Information
- LevitaLuma is a sole trader business operating under the name LevitaLuma.
- Contact Email: info@levitaluma.com
2. Website Information
- Website Name: LevitaLuma
- Website URL: levitaluma.com
3. Products and Services
- LevitaLuma offers a range of magnetic levitation products, including lights, pot plants, and platforms.
- All prices are in AUD (Australian Dollars).
- We accept various payment methods facilitated by Shopify.
4. Order and Payment Processing
- Customers place orders through the website.
- Orders are fulfilled and shipped directly to the customer's door by our manufacturer.
- Customers receive email confirmation upon order placement.
- Delivery Method: Free shipping with an estimated delivery time of approximately 2 weeks.
5. Returns and Refunds
- Returns and refunds are accepted within 7 days of receiving the product.
- Customers are responsible for return shipping costs in the case of "change of mind" returns.
- To initiate a return, please email info@levitaluma.com.
6. Privacy Policy
- Our Privacy Policy can be found in the website footer.
7. Intellectual Property Rights
- All content on this site is protected by copyright.
8. Disclaimer of Liability
- LevitaLuma is not liable for product defects or site errors.
- Products are manufactured by third parties, and the website is hosted on Shopify.
9. Governing Law and Jurisdiction
- These Terms and Conditions are governed by the laws of Australia.
10. Changes to Terms and Conditions - Existing customers will be notified of changes to the T&C via email.
11. Termination of Services - LevitaLuma reserves the right to terminate services or customer accounts in cases of suspected misconduct, foul play, or scamming without requiring proof of such behavior.
12. Contact Information - For inquiries or concerns related to these Terms and Conditions, please contact us at info@levitaluma.com.