Terms and Conditions

Terms and Conditions

1. Business Information

  • LevitaLuma is a sole trader business operating under the name LevitaLuma.
  • Contact Email: info@levitaluma.com

2. Website Information

  • Website Name: LevitaLuma
  • Website URL: levitaluma.com

3. Products and Services

  • LevitaLuma offers a range of magnetic levitation products, including lights, pot plants, and platforms.
  • All prices are in AUD (Australian Dollars).
  • We accept various payment methods facilitated by Shopify.

4. Order and Payment Processing

  • Customers place orders through the website.
  • Orders are fulfilled and shipped directly to the customer's door by our manufacturer.
  • Customers receive email confirmation upon order placement.
  • Delivery Method: Free shipping with an estimated delivery time of approximately 2 weeks.

5. Returns and Refunds

  • Returns and refunds are accepted within 7 days of receiving the product.
  • Customers are responsible for return shipping costs in the case of "change of mind" returns.
  • To initiate a return, please email info@levitaluma.com.

6. Privacy Policy

  • Our Privacy Policy can be found in the website footer.

7. Intellectual Property Rights

  • All content on this site is protected by copyright.

8. Disclaimer of Liability

  • LevitaLuma is not liable for product defects or site errors.
  • Products are manufactured by third parties, and the website is hosted on Shopify.

9. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of Australia.

10. Changes to Terms and Conditions - Existing customers will be notified of changes to the T&C via email.

11. Termination of Services - LevitaLuma reserves the right to terminate services or customer accounts in cases of suspected misconduct, foul play, or scamming without requiring proof of such behavior.

12. Contact Information - For inquiries or concerns related to these Terms and Conditions, please contact us at info@levitaluma.com.